Jira wont save my workflow

[nissima]

I checked to see if there are contradictions and there arent

May someone help me? 

[Trudy Claspill]

Hello @nissima 

Welcome to the Atlassian community.

For future reference the best place to add questions about Jira is the Jira Questions forum.

https://community.atlassian.com/t5/Jira-questions/qa-p/jira-questions

We need additional information to help you with your issue.

1. Are you working with Jira Cloud or Jira Data Center?
2. If you are working with Jira Cloud, are you working on a workflow for a Team Managed project or a Company Managed project?
3. In what way is Jira preventing you from saving the workflow? Do you get some sort of message? If so, what is the message?

[nissima]

1. Jira cloud

2. Company managed project

3. The error is - “we couldn’t save your changes”

Im willingly would share a screenshot of my workflow if it would help

[Trudy Claspill]

Thank you for that additional information @nissima 

Is the project a Business, Software, or Service Management project?

Are you working with a Free or paid subscription?

Can you share a screen image that shows the error message?

[Benjamin]

Hi @nissima 

Welcome!

Try this workaround for the issue you are encountering.

https://community.atlassian.com/t5/Jira-questions/Workflow-error-We-couldn-t-save-your-changes/qaq-p/1975419

Other things to suggest is to try using clearing your cache and/or using a different browser to see if you get different results.

If you have a complex workflow with many different transition and functions along with app enhancements, you may want to look into scaling it down to identify what may have introduce this error.

[nissima]

https://community.atlassian.com/t5/New-to-Jira-questions/Re-Re-Jira-wont-save-my-workflow/qaq-p/2904918/comment-id/611#M611

Software

Paid

https://community.atlassian.com/t5/user/viewprofilepage/user-id/3275402

[nissima]

https://community.atlassian.com/t5/New-to-Jira-questions/Re-Re-Jira-wont-save-my-workflow/qaq-p/2904938/comment-id/612#M612

[Benjamin]

HI @nissima ,

Try what @Joseph Chung Yin  mentioned. If that does not work, like mention earlier, you want to start with a simple workflow with a few simple status and steps and save it. If that works, build on it step by step and see what caused the issue. The idea here is to isolate the issue to identify what maybe causing this error.

[Joseph Chung Yin]

@nissima 

Welcome to the community.  I agreed with what @Trudy Claspill and @Benjamin stated.

After looking at your updated information, can you provide us more details on what changes that you are trying to change in the WF?

Are you the site/Jira admins?  and lastly, is the WF (impacted one) used by just one project or multiple projects?

There are times that I have encountered similar errors when changing the WF, I ended up getting a copy of the WF in question, and then make the changes in the copied WF and reassign it back to the project.

Hope this also helps.

Best, Joseph Chung Yin

[nissima]

Hi, Its completely new. Im configuring Jira for our organization.

Im Jira admin as far as I know.

My goal is to make this WF to an Epic board in the project. were we see overview on our features.

[Joseph Chung Yin]

Is the WF in question already in used for a given Jira project in the project WF configuration scheme?  Can you access the WF (not from the project itself), but via the Clog icon sysmbol (Settings) >> Issues >> Workflows?  If not, then you are not setup as the Jira admins.

If so, just take a copy of the existing WF first.  Afterward, the WF will be in the "Inactive" stage, then make your changes to it.  

Hope this helps.

Best, Joseph

[nissima]

1. Jira cloud

2. Company managed project

3. The error is - “we couldn’t save your changes”

Im willingly would share a screenshot of my workflow if it would help

[nissima]

@Benjamin Did you see what I send?