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Ability to configure and set automatic Email / SMS notifications

Hello All,

Is there any way to get SMS notifications  for certain tickets?

How can we auto configure SMS and Email in Jira , could you please suggest or provide guideline so we can implement or test from our end .

3 answers

Yes, You achieve this, follow the steps below
1. Create an account on and create a 2 step workflow
2. Create an account on 

You need to set up a trigger and That's it. 
Thank you

0 votes

Hi Rajat,


Currently, it's not possible to configure SMS notifications in Jira.

We had feature requests for Jira Cloud and Server, but it was closed as "Won't do":



Email notification already had in Jira, this configuration is made directly in the project settings on "Notifications" and "Customer notifications" (if you are using Jira Service Desk), but it also depends on the type of notification you need, if it's something specific, please let us know.

Configuring email notifications

Creating a notification scheme


Hope this helps!



Hi Rajat,


With default JIRA functionalities, it's not possible. However, there are apps in the marketplace to send SMS notifications based on certain conditions.


Take a look at Notifications for Jira for example.

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