can't able to add group for the user.

[jangam pranav chakaravarthy]

Hi,

I am trying to add a group for a user and it is throwing me the below error, Can you please help me out with this.

Thanks,

[John Funk · Accepted solution]

Hi Pranav - Welcome to the Atlassian Community!

Are you trying to do that through the API? 

Are you sure that you have Jira Site Administrator permissions in the User Management section? 

[jangam pranav chakaravarthy]

HI John,

I am the Jira Admin and trying to add user in a particular group but it's not allowing me to add and i'm not doing it with API.

Thanks,

Pranav.

[John Funk]

Are you sure you also have Site Admin permissions? 

Can you describe the exact steps you are doing? 

[jangam pranav chakaravarthy]

yes I have site admin permissions

clicking on the edit user groups and adding the group name which he requires.

[John Funk]

What if you just edit the user and add the group to him, instead of editing the group and adding him to the group?

[jangam pranav chakaravarthy]

only for a particular user i am facing this issue for others it's working fine and good.

[John Funk]

Did you try to add the group to the User instead of the user to the group?

[jangam pranav chakaravarthy]

yes but no result

[John Funk]

No result? Or was there an error? And is it the same error that you get if you try to do the opposite? 

[jangam pranav chakaravarthy]

it's showing the same error as i mentioned above

[John Funk]

I would go ahead and submit a support request with Atlassian then:

https://support.atlassian.com/contact/#/

Please post back here with the resolution.