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Unable to find where to Manage Services in Jira Service Management Project

Michael Scales
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November 22, 2020

We have an existing Jira Service Desk Project, using just the IT Change Management features.

Project Type is now Service Management - this occurred automatically.

As a Project Admin, unable to find where to configure Services as per https://support.atlassian.com/jira-service-management-cloud/docs/manage-your-services/

Only see Components option in Project Settings

Is the Service functionality available yet?

Are there any update/upgrade steps to apply to our project before new features are available.  

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Dirk Ronsmans
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November 23, 2020

Hi @Michael Scales ,

While your project is now rebranded to JSM (Jira Service Management) the template the project originally used was still the JSD template.

the Services/Service Registry is a feature of the new template.

If you currently make a new Service project you'll see the ability to manage your services. At the moment there is not yet an automated method to convert/migrate an "old" JSD project in to a "JSM" project.

You could create a new test project with the new template and there you should find the new sevices feature.

Michael Scales
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November 23, 2020

Dear @Dirk Ronsmans

Thank you, that is clear. will go and try

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