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Here is the JSON I am using:
{ "serviceDeskId":"7",
"requestTypeId":"127",
"requestFieldValues":{ "customfield_15846":{ "value":"CDN Services",
"child":{ "value":"New Configuration"
}
},
"customfield_15607":{ "value":"High"
},
"customfield_15910":"172.30.136.46",
"customfield_15909":"",
"customfield_15894":1,
"customfield_15895":997,
"customfield_15896":"Sysadmin",
"customfield_15869":"BOT",
"customfield_15795":[ { "name":"5badbe291fa6b77b16764f29"
}
],
"summary":"Ticket with attachment",
"description":"Ticket with attachment"
},
"raiseOnBehalfOf":"5cb5692f1e9af40e540c0f55"
}
The approver is not set even when I am sending it - customfield_15795
Can you let me know if I am doing something wrong?
Hello Ankit,
Thank you for reaching out to Community!
I tested the same REST API I posted on this other thread just to make sure it was still valid and it worked.
I see that you are not using the same order, so I'm not sure if it will work.
Can you please use the same template I posted and just change the IDs?
I see that you have other custom fields, but use that simple one just to check if the approver will be added.
curl --request POST \
--url 'https://xxxxxxx.atlassian.net/rest/servicedeskapi/request' \
--user 'email@domain.com:APITOKEN' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"serviceDeskId": "12",
"requestTypeId": "223",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac",
"customfield_10100": [{ "name":"1a23b45cde67f89g1h23ij4k" }]
}
}
}'
Regards,
Angélica
@Angélica LuzMy guess is that you are not a programmer? In a JSON, the sequence of key-value pairs (the ones inside the curly brackets {}) doesn't matter. In fact, it doesn't matter in any programming language.
If you use a programming language to call this API, the JSON that is created will have the key-value pairs in any order. Only in an array (the ones with square brackets) can you control the ordering.
Anyhow, just in case I might be missing something, I did try what you said and used this:
curl --request POST \
--url 'https://mycompany.jira.com/rest/servicedeskapi/request' \
--user 'email_id:token' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"serviceDeskId": "7",
"requestTypeId": "127",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac",
"customfield_15795": [{ "name":"5badbe291fa6b77b16764f29" }]
}
}
}'
Still, the approvers were not added. Can it be due to something in the workflow? Any suggestions where I can investigate are welcome
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