How to set approvers while creating issue rest api

[AVITESH KESHARWANI]

Hi All,

I am brand new to JIRA Service desk and i am trying to create issue type of Service request with approvals and i want to know i can create issue with approvers using REST API.

[Angélica Luz]

Hello Avitesh,

Welcome to Atlassian Community!

It's possible to create a ticket via REST Api with approvers, but in this case, it will be necessary to add the field id.

• https://developer.atlassian.com/cloud/jira/service-desk/rest/#fieldformats

Multi-user picker custom field - A custom UI field that enables multiple users to be selected.

"customfield_11458" : [ { "name":"inigomontoya" }, { "name":"tommytomtomahawk" }]

On "name" you will add QM id (if it's a customer) or the Atlassian account id (for agents).

Here is the template that I used and that successfully created a ticket with approvers:

curl --request POST \
--url 'https://mysite.atlassian.net/rest/servicedeskapi/request' \
--user 'name@domain.com:APITOKEN' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"serviceDeskId": "12",
"requestTypeId": "223",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac",
"customfield_10100": [{ "name":"1a23b45cde67f89g1h23ij4k" }]
}
}
}'

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

[Wade Hephner]

Thanks for that, helped a tone!

[Sergei Gridnevskii]

Is it possible to select approver by email, not by name? We have people with same name in Jira.

[Sólrún Ásta Björnsdóttir]

Hi Sergei, 

You should be able to achieve this by using the email of the user to fetch the Atlassian id with the Jira REST API. Then you should be able to tunnel it into the call above. 

You will need to use "id" as key in the list instead of "name" or "username".