Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,366,371
Community Members
 
Community Events
168
Community Groups

Configures Jira issues to link them with Insight objects.

I am new to Jira Service Management and Insight. I would like to link an issue (incident) to an asset.  The instruction listed https://www.atlassian.com/software/jira/service-management/resources/insight-data-center-get-started-guide#step-6 is not applicable to the current Jira Service Management cloud.  When I tried to create a custom field, there is only one option for Asset. I don't any where for me to select the insight object type as shown in the tutorial video.

image.pngimage.png

1 answer

0 votes
Mikael Sandberg Community Leader Feb 08, 2021

Hi @Yee Frost,

Welcome to Atlassian Community!

In Cloud you set up the integration after the field has been created. Once the field is created, click the three dot menu and select Configure. From here you can add the filter. Take a look at Integrating Insight with Jira for more information. 

Thank you @Mikael Sandberg

This is very helpful instruction.

Dear Support Community,

Using the cloud version of both Jira and Insight, and do not see any documentation that is representative for the interfaces I see. Could it be that if you're still in the trial that certain options are missing?

The aim is to have tickets in a "Classic service project"  connected to assets in insight.

Or does it only works for "Classic software project" ?

Took a screen shot of how the software I use looks like:

Example.png

 

I am both Atlassian admin as Insight admin.

Either I overlook something or it is not supported with the versions I use.

Please let me know.

 

Kind Regards

Ivo

Hello Ivo,

     After I followed the link that Mikael provided above, I was able to link Jira issue to the insight object.  

Thank you,

Yee

It was still an permission issue in my case

Thanks

Like virgiligarcia likes this

@Ivo Schaap I have the same issue. Could you please give me a bit more details on what permissions needs to be changed?

Screenshot 2022-06-17 142607.png

I have also found this ticket reporting this as a missing feature. I am a big confused now.
https://jira.atlassian.com/browse/JSDCLOUD-9880

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events