I am new to Jira Service Management and Insight. I would like to link an issue (incident) to an asset. The instruction listed https://www.atlassian.com/software/jira/service-management/resources/insight-data-center-get-started-guide#step-6 is not applicable to the current Jira Service Management cloud. When I tried to create a custom field, there is only one option for Asset. I don't any where for me to select the insight object type as shown in the tutorial video.
Hi @Yee Frost,
Welcome to Atlassian Community!
In Cloud you set up the integration after the field has been created. Once the field is created, click the three dot menu and select Configure. From here you can add the filter. Take a look at Integrating Insight with Jira for more information.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Dear Support Community,
Using the cloud version of both Jira and Insight, and do not see any documentation that is representative for the interfaces I see. Could it be that if you're still in the trial that certain options are missing?
The aim is to have tickets in a "Classic service project" connected to assets in insight.
Or does it only works for "Classic software project" ?
Took a screen shot of how the software I use looks like:
I am both Atlassian admin as Insight admin.
Either I overlook something or it is not supported with the versions I use.
Please let me know.
Kind Regards
Ivo
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Ivo Schaap I have the same issue. Could you please give me a bit more details on what permissions needs to be changed?
I have also found this ticket reporting this as a missing feature. I am a big confused now.
https://jira.atlassian.com/browse/JSDCLOUD-9880
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
ITSM
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.