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Can we customize what fields appear on the Service Desk Request Screen?

Wendy Thorneloe
Wendy Thorneloe Feb 28, 2020

Hi

Can we customize what fields appear on the Service Desk Request Screen?

For example

The assignee field doesn't appear on the screen. Can we make it appear?

Where do we configure that?

Can anyone help?

 

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Jack Nolddor _Sweet Bananas_
Jack Nolddor _Sweet Bananas_ Community Leader Feb 28, 2020

Hi note that somefields cannot be shown in the Customer Portal.

Assignee is one of them, see:

SDCLOUD-328 - Allow Assignee to be Shown on Customer Portal

and also What are hidden fields and unsupported fields in request types? page

 

Regards

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