Hi
Can we customize what fields appear on the Service Desk Request Screen?
For example
The assignee field doesn't appear on the screen. Can we make it appear?
Where do we configure that?
Can anyone help?
Hi note that somefields cannot be shown in the Customer Portal.
Assignee is one of them, see:
SDCLOUD-328 - Allow Assignee to be Shown on Customer Portal
and also What are hidden fields and unsupported fields in request types? page
Regards
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get started with Jira Service Management
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
Adopt ITSM practices with Jira Service Management
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.