Digital Agency Jira/Confluence setup - how do you do it?

[Bridget Lally]

Hello, 

I work for a 15 person agency and we're looking to improve our processes. We do a combination of custom software development, website development, strategy, UX and content work. We're currently using Asana as a PM tool and have some things we like and don't like about it and we're considering needing something like Jira/Confluence. 

Asana Basic Likes:

• Simple and straightforward for certain clients
• List format
• Good work flow
• Tags
• Due Date
• Connect to Harvest Time Tracking
• Add tracks to multiple projects
• Sub tasks

Asana Basic Dislikes:

• Sometimes hard to find tickets unless you know the keywords
• The tool doesn’t manage sprints, the team is required to do that
• No tools for velocity or sprint sizing and management
• Hard to see workload across different projects
• Hard to see how your task fits into the bigger picture
• No wiki or documentation, decisions, assets
• Hard to track removed scope
• Hard to track approved scope and details
• Not good in showing where we actually our in dev

We would love to hear from other digital agencies on how you have set up Atlassian tools to best manage projects. 

Thanks, 

   Bridget