Jira Email Automation doesn't work when using 'Status' in my JQL Action

[Brad Hamilton]

Hello!

I'm trying to create a JIRA automation rule that will send out daily automated reports for certain groups of issues to various producers, and have it all working the way I want it to for the most part. 

I've got it successfully sending out emails with the proper list of issues, but for some reason when I introduce a Status condition to the JQL (I want to only send issues that are not closed) it won't send an email out to me, even though validating the JQL will show the proper number of issues and the Audit Log says that it successfully sent an email with the correct issues associated to it.

This is the set up I currently have, if I remove the Status != Closed from the JQL it will send out an email properly exactly as I've laid it out so the Status query is currently the only thing I can't get working..

Any thoughts on why that might be or workaround suggestions? I was thinking of using something like {{#if(status.name.notClosed)}} in the email to try and filter it out further at that step but it also wasn't working earlier.

[Brad Hamilton · Accepted solution]

Ok well.. This just started working after doing literally nothing other than walking away for a few minutes and then hitting Run Rule again so I guess this can just be closed out!