I have a couple of automations set up for High/Critical tickets as well as Incoming Mail to Comment to ticket.
When the automation kicks off it sends an email to lead developers, managers that a new critical/high priority has been submitted for review. This works fine. The email is added to the ticket as well because I have Incoming Mail setup. This is also fine, however the email is being added by User who isn't even part of the ticket (Thulasi Kahlasti) as shown in screen shot. It should just be added by the JIRA automation and not this user.
Every time this email is triggered it is added as a comment by Thulasi and I want to have it added by JIRA automation. When others reply to email and a comment is added, it is added correctly. It is only this one automation that is triggered and added back to email that I am having issues with.
The manager’s daily activities include a list of challenges to reach high levels of efficiency for their teams. Part of these challenges is related to how to deal with the worklog systems sin...
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