I have a couple of automations set up for High/Critical tickets as well as Incoming Mail to Comment to ticket.
When the automation kicks off it sends an email to lead developers, managers that a new critical/high priority has been submitted for review. This works fine. The email is added to the ticket as well because I have Incoming Mail setup. This is also fine, however the email is being added by User who isn't even part of the ticket (Thulasi Kahlasti) as shown in screen shot. It should just be added by the JIRA automation and not this user.
Every time this email is triggered it is added as a comment by Thulasi and I want to have it added by JIRA automation. When others reply to email and a comment is added, it is added correctly. It is only this one automation that is triggered and added back to email that I am having issues with.
Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events