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Integrating jira to salesforce

Carmie
Carmie Sep 22, 2021

Hi ,

I was trying to push updates from Jira to salesforce. I was asked to input "Parent ID" and I input "Case Number".

error1.jpg

On this one, on the error tab is says  'Parent ID' must be present. HELP

Error.jpg

 

 

 

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Syed Majid Hassan -Exalate-
Syed Majid Hassan -Exalate-
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Aug 20, 2023

HI,

I am not sure why you are required to do this manually anyway. What solution are you using to integrate the two systems?

You can completely automate the flow using our integration app Exalate and just control everything from the "back end". Apologies for not being able to help in your specific case though!

Thanks

Majid

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Gonchik Tsymzhitov
Gonchik Tsymzhitov
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Jul 31, 2023

Hm, on last release it works

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