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When a customer navigates to Profile>Advanced Request report, they get an alert preventing them from accessing the page they would otherwise be able to access.
The alert/ notification they receive is:
No service desks to display.
You either have no service desks to display or have no access to this product.
Attached is the screenshot of the alert they get when they are trying to view the advanced request report.
The customer also mentioned that they have not changed their account settings or anything of that sort.
If it indeed requires the customer's action:
If it requires our action, then what are we, as a company, supposed to do, so that the client can access the relevant page/ section?