HI guys, I have a question here about a Configuration Management scenario with JSD and RIADA Insight. The scenario is the following: you have an Object Schema with multiple object types (CI classes) with dependencies between them (parent - child), which form a CMDB. On top of the schema there is an object of type Business Service.
1. First requirement is that a user needs to be able to subscribe to a business service. Question here is - can 'Watch' be that option and what exactly does 'Watch' do? Here of course I am facing the challenge that - yes, a user could subscribe to a Business Service, but this would not solve the problem with all of the related items supporting that business service (to which the user will not even have visibility to subscribe)
2. When a user is subscribed to the business service, the user needs to receive notifications for all the issue type events which are concerning the business service (example A: an incident is reported against a server object X, which is linked with dependencies to the business service the user is subscribed to; example B: a change is scheduled with a storage unit object Y, which is related to the same business service). Do you have some functionality which basically crawls up and down the dependency tree and based on the objects affected notifies certain people? To speak ITIL, this would be Impact Analysis.
3. Conflict Checking - same logic applies here. When a user submits a change and chooses a particular object Z, then he/she needs to be informed are there any other issues related to that object Z
Please share your thoughts on those.
Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...
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