Hi - I have a set of sub task creation rules applied against transitions.
E.g. if ticket transitions from status 'Open' to 'In progress', 3 sub tasks get created, and so on.
In my workflow, I have a transition back to re-open as well. BUT - if I do that and push the ticket to in progress again, it triggers the rule again and duplicates the sub tasks.
Is there a way to stop evaluation of the rule or restrict it to only one execution per ticket?
What I would do is set another field (such as a custom field) when the issue gets transitioned into In Progress. You can do that as another action in the same rule you already have.
But add a condition before it creates the sub-tasks to check if the field has that value or not. No value, then create the Sub-tasks. If it has the value or is not empty, then do nothing.
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