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when i try to clone an issue I have a problem. See the details below. Thanks

Détails techniques

Numéro de référence du log : 343ec51d-4f17-431f-8175-65d76eb703db

Cause

URL du référent: https://jra.r7.a.bbg/browse/SDNEO-20

java.lang.NullPointerException: null value in entry: summary=null
java.lang.NullPointerException: null value in entry: summary=null
	at com.google.common.collect.CollectPreconditions.checkEntryNotNull(CollectPreconditions.java:33) [guava-18.0.jar:?]
	at com.google.common.collect.SingletonImmutableBiMap.<init>(SingletonImmutableBiMap.java:39) [guava-18.0.jar:?]
	at com.google.common.collect.ImmutableBiMap.of(ImmutableBiMap.java:57) [guava-18.0.jar:?]
	at com.google.common.collect.ImmutableMap.of(ImmutableMap.java:80) [guava-18.0.jar:?]
	at com.atlassian.jira.bc.issue.DefaultIssueService$2.getFieldValuesHolder(DefaultIssueService.java:581) [classes/:?]
	at com.atlassian.jira.issue.fields.SummarySystemField.validateParams(SummarySystemField.java:114) [classes/:?]
	at com.atlassian.jira.bc.issue.DefaultIssueService.validateClone(DefaultIssueService.java:595) [classes/:?]
	at com.atlassian.jira.web.action.issue.CloneIssueDetails.doValidation(CloneIssueDetails.java:173) [classes/:?]
	at webwork.action.ActionSupport.validate(ActionSupport.java:391) [webwork-1.4-atlassian-30.jar:?]
	at webwork.action.ActionSupport.execute(ActionSupport.java:162) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.2.4.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:141) [classes/:?]
	at javax.servlet.http.HttpServlet.service(HttpServle

2 answers

0 votes

Hi Manuel,

  • Does this happen in all Projects
  • Does this happen with all users, e.g. Admin and non-admin?

In the past when I've seen this there have been a couple causes:

  1. A permissions issue
  2. The Summary field is not on a necessary screen

If you can confirm admins and non-admins alike run into the same issue, the next step is going to verify the Summary field exists on all the screens such as the Create Issue Screen.

Cheers,

Branden

I am having this same issue. I have checked the permissions and the summary field on the screens and they are okay. I get this when I try to clone on the parent or subtask: admin.errors.exception java.lang.NullPointerException

Thank you for your answer, I confirm that all users have the same problem.

I'm going to verify the summary field.

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