when i try to clone an issue I have a problem. See the details below. Thanks

Détails techniques

Numéro de référence du log : 343ec51d-4f17-431f-8175-65d76eb703db


URL du référent: https://jra.r7.a.bbg/browse/SDNEO-20

java.lang.NullPointerException: null value in entry: summary=null
java.lang.NullPointerException: null value in entry: summary=null
	at com.google.common.collect.CollectPreconditions.checkEntryNotNull(CollectPreconditions.java:33) [guava-18.0.jar:?]
	at com.google.common.collect.SingletonImmutableBiMap.<init>(SingletonImmutableBiMap.java:39) [guava-18.0.jar:?]
	at com.google.common.collect.ImmutableBiMap.of(ImmutableBiMap.java:57) [guava-18.0.jar:?]
	at com.google.common.collect.ImmutableMap.of(ImmutableMap.java:80) [guava-18.0.jar:?]
	at com.atlassian.jira.bc.issue.DefaultIssueService$2.getFieldValuesHolder(DefaultIssueService.java:581) [classes/:?]
	at com.atlassian.jira.issue.fields.SummarySystemField.validateParams(SummarySystemField.java:114) [classes/:?]
	at com.atlassian.jira.bc.issue.DefaultIssueService.validateClone(DefaultIssueService.java:595) [classes/:?]
	at com.atlassian.jira.web.action.issue.CloneIssueDetails.doValidation(CloneIssueDetails.java:173) [classes/:?]
	at webwork.action.ActionSupport.validate(ActionSupport.java:391) [webwork-1.4-atlassian-30.jar:?]
	at webwork.action.ActionSupport.execute(ActionSupport.java:162) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.2.4.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
	at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
	at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:141) [classes/:?]
	at javax.servlet.http.HttpServlet.service(HttpServle

2 answers

0 vote

Hi Manuel,

  • Does this happen in all Projects
  • Does this happen with all users, e.g. Admin and non-admin?

In the past when I've seen this there have been a couple causes:

  1. A permissions issue
  2. The Summary field is not on a necessary screen

If you can confirm admins and non-admins alike run into the same issue, the next step is going to verify the Summary field exists on all the screens such as the Create Issue Screen.



Thank you for your answer, I confirm that all users have the same problem.

I'm going to verify the summary field.

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