when I click update after selecting desired languauge available in the list, it throws an error

This question is in reference to Atlassian Documentation: Choosing a Language

when I click update after selecting desired languauge available in the list, it is throwing error as below

System Error

A system error has occurred.

Please try submitting this problem via the Support Request Page

Otherwise, please create a support issue on our support system athttp://support.atlassian.com with the following information:

  1. a description of your problem
  2. cut & paste the error and system information found below
  3. attach the application server log file ( C:\Program Files\JIRA-Enterprise-3.13.4\log\atlassian-jira.log )

Cause

Referer URL: https://jira.ciber.com/secure/ViewProfile.jspa

java.lang.NullPointerException: Name is null

Hide stack trace

java.lang.NullPointerException: Name is null
	at java.lang.Enum.valueOf(Unknown Source)
	at com.atlassian.jira.web.action.user.UpdateUserPreferences$AutoWatchPreference.valueOf(UpdateUserPreferences.java:38)
	at com.atlassian.jira.web.action.user.UpdateUserPre

1 answer

0 votes

Are  you really running JIRA 3.13 here?  If so, this is a problem I've seen in there that is fixed in JIRA 4.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,911 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot