using system screen in workflow

[yarin_benyakov]

while editing a workflow

I want to show to the user the "Link" screen, when making a transition 
but since this is a "system" screen\field i cant select it. any chance anyone has some sort of solution for that?2 files

 

[Daniel Ebers · Accepted solution]

Hi @yarin_benyakov

from what I understood by a Suggestion on the very same request a different user had putting the link field to a transition screen is not fully working for linking remote issue (issues from a different Jira instance)
https://jira.atlassian.com/browse/JRASERVER-69615

However, this specifically aims at the circumstance that selecting the remote server is not available.

Are your issues you want to link on the same instance?

I was able to put the issue links on a transition screen. Also I can confirm the link was established without problems - as long as the linked issue is on the same instance.

Regards,
Daniel

[yarin_benyakov]

what do you mean by "instance"? same project? same session?

[Nic Brough -Adaptavist-]

"instance" is usually used to describe separate services running independently of each other.  An example would be the Jira that is running on a server in my house - one instance, then the DC install I'm working on for a client - another set of machines, a different url and nothing to do with the one in my house, that's another instance.

[Daniel Ebers]

Nic explained it very well.
For your example the question was just if you are intending to link to an issue on the same server, f.e. jira.example.com/browse/DEMO-234 to jira.example.com/browse/TEST-432
- or -
to an issue on jira.someotherexamplecompany.org/browse/EVAL-789

The last example mentioned won't work, this is because of the Suggestion still open.

Linking an issue, though - this is possible like described in the screenshot.

This means: if you can continue with your requirement will depend on what you are intending to link actually.

[Fadoua · Accepted solution]

@yarin_benyakov 

Can you please share the "link" screen? Also the picture you tried to share didn't work

My only suggestion will be to create a similar screen then try to add it to your transition.

Best,

Fadoua

[yarin_benyakov]

[Fadoua]

@yarin_benyakov  not sure though why you want to use the screen above.

As I mentioned before you can create a similar screen if you really need the same fields.

Any field in particular behind wanting to use the screen above?

Best,

Fadoua

[yarin_benyakov]

when working on a bug issue type, sometimes during test that the developer makes on the issue he realizes that the there was a previously open issue regarding the same bug. so in the workflow we have a transition for that specific event

[Fadoua]

@yarin_benyakov  Unfortunately even though you add a transition screen to the workflow there is no way you can add the field to the screen as it is a system field.

My only recommendation will be JQL queries so that developers can see that there is an open issue similar to the one he/she is working on.

Best,

Fadoua