seaching for all comments by specific author

I need to delete a user account to make room for a new employee; I've deleted or unassociated all other content (issue reporter, issue assignee, component owner, project lead, etc) from the account in question, but Jira indicates that there are lots of issue comments associated with this old account. I don't see a way to search issues based on comment author, so I need your help. How can I get a list of all issues where this person left comments? I can't delete his account until these comments are wiped. Thanks!

8 answers

1 accepted

Accepted Answer
0 votes

Jeff's idea of deactivating the user by removing them from application access instead of all out deleting them did the trick.

I don't know if it will help, but I voted for this issue... https://jira.atlassian.com/browse/JRA-1648

thanks Michele. I have just voted for it as well.

0 votes
Jeff Curry Atlassian Team Jul 09, 2013

Don't think you need to remove all comments made by a user you wish to delete, see:

https://confluence.atlassian.com/display/JIRA/Managing+Users#ManagingUsers-deleteuser

What screen/message is indicating you need to remove issue comments?

Hi, Jeff. It's in Administration/User Management. Clicking on the Delete link next to the user in question pops up a little window which lists things in the system that relate to the user. For all issues, components and the like, I get a link to click on, which takes me to a list of stuff to work with. The comments line, though, is not hyperlinked.

Jeff Curry Atlassian Team Jul 09, 2013

Ah- looks like this is a very new thing from this week's upgrade:

https://jira.atlassian.com/browse/JRA-33791

Jeff Curry Atlassian Team Jul 09, 2013

Well, I stand corrected...

I found this which is just a feature request for searching by comment author-

https://jira.atlassian.com/browse/JRA-1648

As its quite old seems the easiest thing would be to deactivate the user by removing them from application access instead of all out deleting them. In this manner the user will no longer count against your license and won't be able to log in

Ah. Well, thanks for the workaround. It worked!

0 votes
Jeff Curry Atlassian Team Jul 09, 2013

Well, I stand correct...

I found this which is just a feature request for searching by comment author-

https://jira.atlassian.com/browse/JRA-1648

As its quite old seems the easiest thing would be to deactivate the user by removing them from application access instead of all out deleting them. In this manner the user will no longer count against your license and won't be able to log in

So is there a solution to the actual question? i.e. search for all comments made by a specific user? We need this.

I'm not sure if this is something new, but I was able to do this in advanced search:

comment ~ mcalica

Is that not what we are looking for?

Being OCD, just disabling the user isn't good enough. I want to delete the user.

+1 for being able to bulk delete comments or bulk change comment authors.

You can view JIRA Comment Toolbox . You can delete all comments of the selected user or update author of the comment to an other user.

Moreover, you can use JIRA Comment Toolbox for these;

  • Custom Comment Fields,

  • Custom JQL function
  • Delete issue comment
  • Delete user all comment
  • Update author of the comments.

 

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