"Panels" button bar no longer appears when creating/editing comments

[Brendan Horsfield]

Hi Folks,

I have a question about the coloured panels that can be added to the comments section of a Jira task.

Until recently, whenever I was creating or editing a comment in a Jira task, a small button bar would appear at the bottom of the text box with the options Note, Info, Success, Warning and Error, as shown in the screenshot below: 

However, in the last couple of days this button bar has disappeared, and now the only way I can add a coloured panel is to search through the Insert Elements menu.

Does anyone know why the Panels button bar no longer appears?  Is there some way I can turn this feature back on again?

Thanks in advance,

Brendan.  

[David Nickell]

I use that feature all the time in CONFLUENCE but never knew it was available on issue comments.  I will start using it now that I see it.

That said I notice I can't use panels in this reply because the editors between issues and confluence are different. 

Issues 

Confluence 

my last bit of research, there is a recently opened bug about the editor though I don't think it is related.  I mention this because you can search Atlassian Issues for the Component  = "Rich Text Editor" to see any work being done.

Rich Text Editor Issues 

Good luck

[John Funk]

Hi Brendan,

I suspect only Atlassian will be able to answer that. I suggest you open a support ticket with them.

https://support.atlassian.com/contact/#/

Please post back here with their answer/solution. Good luck!