I have setup a mail handler and not chekced the option to create the user if they dont hold the JIRA account. Under such cases emails are sitting in the inbox however if there a way we can reply to them that with a cutomsied message "they are not authorize to create ticket" so that they are aware that the ticket is not yet created.

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The default mail handler does not have that feature. I am guessing JEMH can do that. Check out https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui

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