<shared home>/plugins/installed-plugins empty

Daniel Garcia
Contributor
February 6, 2024

I'm getting a problem on 2 newly built Jira servers where <shared home>/plugins/installed-plugins directory is being cleared. These are both single node instances.

Has anyone seen anything like this before or has a clue of where to start looking?

 

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BHUSHAN PATIL
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February 6, 2024

Hi @Daniel Garcia ,

You can try the following to troubleshoot and resolve the problem:

Antivirus or Security Software: Check if any security software on the server might be mistakenly flagging the plugins directory as a threat and removing it.

Scheduled Tasks or Scripts: Review any scheduled tasks or cronjob scripts running on the server that might be cleaning or modifying directories, including the plugins directory.

Disk Space Issues: Ensure that there is enough disk space available on the server where the plugins directory is located. Running out of disk space can lead to unexpected behavior, such as files being deleted.

Test in a Controlled Environment: If possible, replicate the issue in a controlled environment, like a test or staging server. This can help identify specific conditions or configurations contributing to the problem.

Regards,
Bhushan

 

 

 

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DEPLOYMENT TYPE
SERVER
VERSION
9.4.15
TAGS
AUG Leaders

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