jira email creation usage

Good Morning,

I'm looking for reasons into implementing email creation of tickets and need justification. can you guys mention a few benefits of having this done? trying to write something to management.

2 answers

1 accepted

0 vote
Pedro Cora Atlassian Team Jul 28, 2014

It makes easier for people to raise issues as most of people have mail open when they are in front of the computer?

Also, replys to the JIRA notifications will add comments to the issues.

;)

0 vote

You can also automate the process of attaching files - jira will automatically attah the email files to the issue with appropriate configuration. You can also check our docs for more information if you wish!

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

184 views 1 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you