jira 6.4.6 to jira 7.0 upgrade

[Mahendar D]

Hi team,

After upgrading jira 6.4.6 with jira 7.0 not able to start jira.

getting error like this.

2019-12-02 16:45:53,360 localhost-startStop-1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.pyxis.greenhopper.jira]
2019-12-02 16:45:53,380 localhost-startStop-1 INFO [c.a.j.p.e.bamboo.service.PlanStatusUpdateServiceImpl] Job 'com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job' scheduled to run every 60000ms
2019-12-02 16:45:53,902 localhost-startStop-1 INFO [c.a.jira.scheduler.JiraSchedulerLauncher] Starting the JIRA Scheduler....
2019-12-02 16:45:53,933 localhost-startStop-1 INFO [c.a.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler started.
2019-12-02 16:45:54,568 localhost-startStop-1 INFO [c.a.jira.startup.EmbeddedDatabaseMigrator] Starting legacy HSQL embedded database import: C:\Program Files\Atlassian\Application Data\JIRA\export\hsql-migration.zip
2019-12-02 16:45:54,573 localhost-startStop-1 ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.IllegalStateException: You cannot perform an import with an invalid validation result. Errors: {}
Error Messages: [This JIRA installation has already been set up. Please perform an XML restore instead of an import during setup.]
at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:271)
at com.atlassian.jira.startup.EmbeddedDatabaseMigrator.importAndContinue(EmbeddedDatabaseMigrator.java:122)
at com.atlassian.jira.startup.EmbeddedDatabaseMigrator.start(EmbeddedDatabaseMigrator.java:57)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:137)
at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$16/847617805.run(Unknown Source)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:121)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:90)
at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$2/1027229912.run(Unknown Source)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:88)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:79)
... 5 filtered
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
02-Dec-2019 16:45:55.089 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8085"]
02-Dec-2019 16:45:55.108 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 184741 ms
log4j:WARN No appenders could be found for logger (com.amazonaws.jmx.spi.SdkMBeanRegistry).
log4j:WARN Please initialize the log4j system properly.
log4j:WARN See http://logging.apache.org/log4j/1.2/faq.html#noconfig for more info.
2019-12-02 16:46:16,230 Caesium-1-4 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
2019-12-02 16:46:17,456 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2019-12-02 16:46:17,458 Caesium-1-2 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2019-12-02 16:46:18,253 Caesium-1-4 INFO [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2019-12-02 16:48:04,559 Modification Check:thread-1 INFO [c.a.jira.startup.JiraStartupLogger]

___ Modifications ___________________________

Modified Files : jira-application.properties
Removed Files

[Alexis Robert]

Hi @Mahendar D , 

the error message says the instance is already setup : 

[This JIRA installation has already been set up. Please perform an XML restore instead of an import during setup.]

Can you try restarting Jira ? If you get access to the interface, you should then try to restore your XML backup from the Administration menu.

Let me know if this helps, 

--Alexis