installation of a plugin license file fails

Hi,

I'm currently upgrading a JIRA instance from 4.3 to 5.1.

I need to install a new version of Customware JIRA Salesforce connector. I need to provide a license key.

I tried to install a trial license, but when I upload the .key file, I get an error :

There was a SQL exception thrown by the Active Objects library: Database: - name:MySQL - version:5.5.13 - minor version:5 - major version:5 Driver: - name:MySQL-AB JDBC Driver - version:mysql-connector-java-5.1.10 ( Revision: ${svn.Revision} ) com.mysql.jdbc.MysqlDataTruncation: Data truncation: Data too long for column 'CONTENT' at row 1

I have the same problem with the license key we purchased with the previous version.

I uploaded other license key files, and it works well.

Does anyone already faced this situation?

Thanks

Stéphane

1 answer

0 vote

Hi Stéphane,

Are you referring to this plugin? https://marketplace.atlassian.com/plugins/net.customware.plugins.connector.salesforce.salesforce-connector-plugin

I believe this is not compatible with JIRA 5.1.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot