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how to unhide the Service desk security level field for the customer view


I am trying to organize my Service desk project, mainly I want my people to only be able to see the tasks/issues that apply to them. I have a current Jira Service desk project and I would like the customers (who are internal) to be able to set the security level for their ticket when it is created, I already organized each of our 10 teams into their own Issue security scheme and its all applied and working great...

My only issue is that they cannot set the Security Level tab when they create the issue ticket... does anyone know a way to get the Security level to show in the customer portal? or possibly a better way of doing this?

thank you 


2 answers

1 accepted

1 vote
Answer accepted

Security levels apply to issues, not to requests (which are what customers see in the portal).  If you don't want them seeing each other's requests, lock them down to only see their own requests or that of their organisation.

This is the screen shot... it wouldn't let me add it to the questionScreen Shot 2020-01-29 at 9.50.50 AM.png

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