You can follow the https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content documentation to make changes to the templates, but to make it use specific language based on users will require code changes in JIRA to add some logic behind this.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG