Well, resolution is normally only changed via a transition. The field is usually only on a transition screen and therefore will not be able to be set (or cleared) unless you are doing a transition. This is standard behavior of JIRA that only allows fields that are on the corresponding UI screen to be updated/set. Clearing the resolution field is normally done a post function on a transition like Re-open.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs