how set Jira field via ticket-raising email?

[blabla70]

Hi, does anyone know how to set two specific Jira fields based on the content of an incoming email which has to raise the ticket?

To provide a bit of context, my automation is sending emails to Jira in order to generate the ticket. I need the  "component" and "component1"  fields  of email-raised tickets, to acquire the value from email. The ticket-raising emails, are always coming from the same email address.

The "component" and "component1" value, has to be set via email - so not in Jira, not via plugins. In the way that Jira extracts specific information from the email, such as the subject, body, ect.

Thanks in advance :)

[Trudy Claspill · Accepted solution]

Hello @blabla70 

Jira does not natively provide a method for setting fields based on the email content when the email is processed to create the issue.

You could use an Automation Rule, triggered by the completion of the issue creation, to parse the content in the Description field and set the two other fields.

[blabla70]

Hi, thank you for the answer!