getting error while creating an issue

Hi Team,

we have upgrdaed from 6.2.7 to 7.1.7 , we are getting below error in log and the front-end screen gives 500 error while we creating the issue.

please find the below error details.

java.lang.NoSuchMethodError: com.atlassian.jira.issue.history.ChangeItemBean.setFieldId(Ljava/lang/String;)V

            at com.atlassian.jira.issue.fields.CustomFieldImpl.updateValue(CustomFieldImpl.java:459)

            at com.atlassian.jira.issue.fields.CustomFieldImpl.updateValue(CustomFieldImpl.java:434)

            at com.atlassian.jira.issue.fields.OrderableField$updateValue.call(Unknown Source)

            at GenerateCrNumber.saveValue(GenerateCrNumber.groovy:148)

            at GenerateCrNumber.run(GenerateCrNumber.groovy:30).

 

Please help us to resolve the issue ASAP.

1 answer

0 votes

You have a scripted field with a script that does not work on version 7.

This could be from an add-on that provides a field, or it could be held by an add-on that provides the structure for scripted fields to exist (Script Runner for example)

Check all of the fields that are valid for that issue type (it does not matter if they are on the screens or not, you need to check their context from the list of all custom fields) and look for any provided by add-ons.

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