cant see new status created when looking at my sprint

[Christine Lamonde]

I created new status and have assigned them to some tickets but these tickets can only be seen under issue and are no longer showing under the sprint.  how can I correct this?  we are new in Jira and have status but we dont have flow set up yet (any ticket can go from any status to any status for now).

[Michel Neeser]

Hi @Christine Lamonde

Assuming you are in a company-managed project: You have to map your new status to a column on the board as described on this page. After you configured this, your issues in the new status will appear on the board.

Let me know if this helps!

[Christine Lamonde]

thanks. With the info you and Fadoua sent, i was able to fix this.  You guys are awesome!  Happy Friday!

[Michel Neeser]

@Christine Lamonde Good to hear! Please consider accepting the answers that helped you, maybe they are useful for others as well in the future. :-)

Happy Friday too!

[Fadoua]

@Christine Lamonde 

Check the mapping on your board, by clicking Board Configuration then Columns

If you have any questions please let me know.

Best,

Fadoua

[Christine Lamonde]

thanks for the help