attachment issue seen when accessing JIRA via proxy

We have JIRA installed as a local installation and are trying to make JIRA accessible for users in the field without having to use VPN. For this, we have added an alias in the Proxy server which gets rewritten to the internal URL.

When user tried to add an attachment using the external alias, the maximum size so far seen is 100KB. We ran a wireshark trace to trace the traffic and see if the issue is with the network. Nothing related to network was seen in the trace.

However, an HTTP500 was recorded with the error message "An error occurred while attaching file: Read timed out". I am not able to find anything corresponding in the jira or tomcat logs. Any suggestions on which log I should be looking at?

Thanks, Manju

1 answer

0 votes

Hi Manju,

Maybe the problem is the JIRA base URL not set correctly? You must ensure that the base URL is the same as the one you are accessing through the browser, even using a external URL.

If the problem persist, I suggest to open a ticket in support.atlassian.com so we can investigate this behavior.

Regards,

Rodrigo

Hi Rodrigo,

I found this link while doing research - could it help? Appreciate your advice.

https://answers.atlassian.com/questions/9480/jira-behind-nginx-proxy-stalling-file-uploads

Thanks,

Manju

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,714 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you