attachment issue seen when accessing JIRA via proxy

We have JIRA installed as a local installation and are trying to make JIRA accessible for users in the field without having to use VPN. For this, we have added an alias in the Proxy server which gets rewritten to the internal URL.

When user tried to add an attachment using the external alias, the maximum size so far seen is 100KB. We ran a wireshark trace to trace the traffic and see if the issue is with the network. Nothing related to network was seen in the trace.

However, an HTTP500 was recorded with the error message "An error occurred while attaching file: Read timed out". I am not able to find anything corresponding in the jira or tomcat logs. Any suggestions on which log I should be looking at?

Thanks, Manju

1 answer

0 vote

Hi Manju,

Maybe the problem is the JIRA base URL not set correctly? You must ensure that the base URL is the same as the one you are accessing through the browser, even using a external URL.

If the problem persist, I suggest to open a ticket in support.atlassian.com so we can investigate this behavior.

Regards,

Rodrigo

Hi Rodrigo,

I found this link while doing research - could it help? Appreciate your advice.

https://answers.atlassian.com/questions/9480/jira-behind-nginx-proxy-stalling-file-uploads

Thanks,

Manju

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

798 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you