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Why is our second ticket have 2 "Done" markings?

Sherwin Soriano
Sherwin Soriano
Contributor
January 28, 2025

Hi!

 

I would like to inquire as to why the first ticket in the left only has 1 done marking and the other one in the right has 2.

2_different_Done_Status.jpg

These 2 tickets are of the same issue type and is using the same workflow.

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Manne Kjærby - ProProces
Manne Kjærby - ProProces
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January 28, 2025

Hi Sherwin.

The done mark with the check mark indicates the resolution.

The resolution should always be set on issues that have a done status.

As this is Jiras definition of done.

Check your workflow and see if there is a loophole to set the status done without setting the resolution, and then make sure the resolution is set on that transition.

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Sherwin Soriano
Sherwin Soriano
Contributor
January 29, 2025

I checked and both 2 transitions seem to be setting the resolution to done.

workflow_2.jpgworkflow_1.jpg

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