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Why is my license not working?

Kristopher HAMMONS
Kristopher HAMMONS February 8, 2021

I have installed Jira Software to a Windows server and I'm at the part where it requests the license and the one from the site keeps saying it is not the correct license.

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Jack Brickey
Jack Brickey
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February 8, 2021

did you log in to your account my.atlassian.com and confirm the SEN?

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Kristopher HAMMONS
Kristopher HAMMONS February 8, 2021

Yes I logged in and I only show one license. I read something about generating a license with the server ID but I haven't found anything on the website to actually carry that out.

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Kristopher HAMMONS
Kristopher HAMMONS February 8, 2021

I have all three SENs for my software purchases but only one shows on my account.

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Jack Brickey
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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February 8, 2021

if only one shows then either the SENs are invalid or maybe you have another Atlassian account or maybe something else. In any event you will need to reach out to Atlassian Support 

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