Why don't some issues show up in the search feature until I re-index the system?

When I click on search for issues and filter to a certain project type, tickets I know are open do not filter in. They also don't show up when I search for them in the 'contains text' search field . However, if I search for them in the main search field at the top of the screen, it will pull up the ticket without a problem. Re-indexing the system seems to solve the problem, but its a hassle. I haven't made any significant changes to the system so I don't think I should need to re-index. Any suggestions on solutions?

3 answers

2 votes
Joe Pitt Community Champion Sep 23, 2015

It should be reindexing as needed. Are you doing anything directly to the database?

1 votes

JIRA indexes as it goes, so you've got something damaging your index during normal operations.  You need to find that and fix it.  It's usually a broken plugin or script.  Or, as Joe suggests, something is updating your database outside JIRA - you absolutely must find and stop that if that is the case.

Yes sometimes lucene indexes(issue navigator is using) gets corrupted or out of sync. This might be the problem not showing issues.

Check the following link:


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,104 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot