Why I can't reassign Issue in some JIRA? Edited

Hi Everyone,

I am in the manager group which should have the ability to reassignee issues to other users. However, in some JIRAs I can't reassign, I can only change the assign in the bulk change, which is not convienent at all.

Anyone knows why?

Thanks.

1 answer

1 accepted

1 votes

When you say "cannot reassign", what are the symptoms?

Hi Nic,

On some JIRAs, when I mouse over the assignee, I am able to change the assignee. However, for some JIRAs, Nothing changes when I mouse over...

In our project, we have two issue type screen scheme, one is regular issue type screen scheme, one is support issue type. I am thinking is this problem related to the scheme? For all regular issues, I can change assginee. For all support issues, I can't...

Does this make sense? Please let me know if not clear....

Yes, it suggests that the screens for the issue you can mouse-over includes the assignee field, and the screens for the other issue do not.

Oops! Thank you very much!!

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,026 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot