Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Whether subscriber id can be a DL/service account instead of an individual user account?

Whether subscriber can be a DL/service account instead of an individual user account?

Emails are not being sent when a subscriber left the org. Hence would like to know whether subscriber email id can be a DL/service account instead of an individual person.

 

Thanks,

Santhosh

2 answers

1 accepted

0 votes
Answer accepted
Sudarshan TS Community Leader Jan 14, 2021

Hello @Santhosh R 

can you provide more details?
are you talking about filter subscribe.

 All the ID or user related fields require an active email to work effectively.

Thank you for clarifying it Sudarshan:-) Yes I am working on the filter subscription. As my colleague left the org, JIRA has stopped sending the report. I had to re-subscribe it using my id. It started working. Hence to avoid this in future, looking for a solution to subscribe it using some service account instead of an individual account. Please let me know if its feasible?

Sudarshan TS Community Leader Jan 15, 2021

I suggest for such situations:
create a team ID in your org and add it (a support ID)

you can check with your site jira admin to create a group for your team with specific team members.

https://confluence.atlassian.com/cloud/create-groups-and-update-permissions-744721627.html

Like Santhosh R likes this

Thanks Again Sudarshan. Will refer the link. Appreciate your help and time on this:-)

Like Sudarshan TS likes this
0 votes

What do you mean by "subscriber"?

HI Nic,

 

I was referring to filter subscription. 

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you