Where does the JIRA mail handler store in-reply-to header?

URL below says the JIRA mail handler refers to in-reply-to mail header to determine which issue JIRA should add an email as a comment to.
https://confluence.atlassian.com/cloud/creating-issues-and-comments-from-email-687219897

My question is where JIRA stores mail header information. (maybe in database?)
I want to know this to search missing emails which occasionally happen due to the header, like https://confluence.atlassian.com/display/JIRAKB/Comment+Handler+Is+Unable+to+Identify+Issue

 

1 answer

1 accepted

NotificationInstance table.

Please note that comment mail handler first checks mail subject for any issue key, then checks the in-reply-to header and finally the References header in this table. 

 https://jira.atlassian.com/browse/JRA-11181

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

Mission-critical battery manufacturer fulfills FAA software requirements with Commit Policy Plugin

EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...

155 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you