Where does the JIRA mail handler store in-reply-to header?

URL below says the JIRA mail handler refers to in-reply-to mail header to determine which issue JIRA should add an email as a comment to.

My question is where JIRA stores mail header information. (maybe in database?)
I want to know this to search missing emails which occasionally happen due to the header, like https://confluence.atlassian.com/display/JIRAKB/Comment+Handler+Is+Unable+to+Identify+Issue


1 answer

1 accepted

NotificationInstance table.

Please note that comment mail handler first checks mail subject for any issue key, then checks the in-reply-to header and finally the References header in this table. 


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,253 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot