When we import the Issues the Priority is not mapped correctly

[Ambika Thangasamy]

When we Import the Issues the Priority drop down is selected with Map as Is option which will map whatever we have the Priority mention in the imported CSV file. But after Import when we go to the respective Issue the Priority by default taking as 4-Low even though the priority is mentioned as High in the imported file. 

This is really hard for multiple Issues to be Imported. Really appreciated if I can get some resolution on the same.

[Fazila Ashraf]

Hi @Ambika Thangasamy , Welcome to community!

Are there any errors or warnings with the import operation?

Are there any automations in the system that resets the priority after the import?

[Ambika Thangasamy]

No there were no error. It says Successfully validated and ready to Import. 

To answer your second Question. Yes after the Import when we go to the Issues the Priority is set to 4 -Low by default for all the Issues automatically.

[Fazila Ashraf]

My second question was to point towards any automations in the system that manipulates the data after creation

[Ambika Thangasamy]

I hope there is No Automation in the system that manipulates the priority field.