When I go to click on User Management, I am presented with a 403 error

Hello JIRA world,

I am trying to access User Management, and I am presented with a 403 error.

Until then, I am unable to create new Users which is incredibly frustrating.

Does anyone have a suggestion please?



2 answers

1 accepted

The problem was solved by adding Site-Admin to my User Groups. I can now successfully access User Management!!!!

How do I add Site-Admin to my User Groups if I can't get to User Management?

I signed on with a User who had those permissions already. Without that option, I don't think I could have solved the problem without help from someone at JIRA.

If it does not reveal any confidential information of your client, could you please post a screenshot?

Is your JIRA behind a reverse proxy?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot