For JIRA 6 and below, you need JIRA + Agile add-on + Service Desk add-on. You download JIRA and install the add-ons from the UPM.
For 7+, you need JIRA Core + Software application + Service Desk application.
You can download JIRA Core and add them both. Or you can download JIRA Software and add Service Desk. Or you can download JIRA Service Desk and add Software.
I recommend the middle one, especially if you are upgrading. Install JIRA Software and add the Service Desk application to it.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs