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What should be the changes to the workflow to "reopen the ticket if commented on a closed ticket"

Sateesh Chandra
Sateesh Chandra February 29, 2012

Hi ,

Is there a way to configure a project such a way that the ticket need to be reopened once commented on a closed ticket.

--Sateesh

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Dieter
Dieter
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February 29, 2012
This can be done by using an event listener. There is a ready one at https://studio.plugins.atlassian.com/wiki/display/JTOOL/Auto+Transition+Listener Atlassian using this at support.atlassian.com also where you can play ping pong by just commenting on an issue
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Sateesh Chandra4
Sateesh Chandra
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March 15, 2012

Thank You . This answered my question

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Sateesh Chandra4
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March 15, 2012

Thank You Dieter. Perfect answer

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SabrinaB
SabrinaB September 3, 2013

Great, thanks Dieter!

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