I recall using Jira in the past that Resolve is a special status. Dashboards and other areas of Jira treat "Resolved" issues as more than just a status and more like a milestone in the development process. This is not the same as close. In the case where we are not packaging shrinkwrap software but delivering code to in-house users, we deploy our code to UAT and wait for a user's pass or fail before it gets migrated to Production and then validated again prior to closing the issue. There must be some internal metadata being flagged other than just the status being set so once an issue is closed, it is still considered "resolved". What are the implications of using the "Resolve" status at the "Code Complete" point in the lifecycle prior to going to UAT? Is this the right application of the status "Resolved"? Or should it map to "UAT Pass"?
Actually, it's not quite that. Resolved is just a status in the workflow, like Open, Closed, In Progress, or any others you might add - On hold, blocked, waiting for info, gone to the pub...
It's up to you if you want to use resolved as it is by default in Jira. Or you can kill it completely in a workflow. For example instead of using "resolved" at the "code complete" point, dump it and explicitly use "code complete"
However, what I think you're actually thinking of is the "resolution" field. The rule in Jira is simple here. If the resolution has ANY value, then the issue is considered as done, it's key gets struck out, and it doesn't appear in lists like "currently assigned to me", "outstanding in the project" and so on. If the field is empty, then it is seen as something that needs to be doing. (Word of warning - I really do mean empty - some people add a resolution of "unresolved" and then end up here asking why they are treated as done - it's because they've put something in)
This ties into the workflows - as you go through a transition to resolved or closed, Jira typically puts the resolution field on the screen, so the user enters a value. It automatically clears it on "reopen".
When you design a workflow, bear that set/unset of resolution in mind...
It's then up to you to decide when a resolution should be set or unset in your workflow!
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs