I am attempting to set up external users for the first time in our JIRA Software instance using LDAP. It seems that when a user first attempts to log into JIRA, it is giving them the correct group from the Active Directory, but not the jira user group, so it won't let them in. I am not out of licenses, so not sure what it could be.
I have a ticket in with Atlassian and they have asked me to send an "an LDIFF of the user" and I have no idea what that is, can you assist?
It's an export of AD data intended for importing users into other AD systems. It dumps out a user into a block of text that can be used to recreate the full entry (groups, properties etc).
How you export it depends on your AD system though - I vaguely remember a really old support call I raised with Atlassian and being asked the same thing and talking me thorugh using "ldifde" on a command line to get them a user record to examine.
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