What is an LDIFF of a user?

I am attempting to set up external users for the first time in our JIRA Software instance using LDAP.  It seems that when a user first attempts to log into JIRA, it is giving them the correct group from the Active Directory, but not the jira user group, so it won't let them in.  I am not out of licenses, so not sure what it could be.

I have a ticket in with Atlassian and they have asked me to send an "an LDIFF of the user" and I have no idea what that is, can you assist?

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It's an export of AD data intended for importing users into other AD systems.  It dumps out a user into a block of text that can be used to recreate the full entry (groups, properties etc).

How you export it depends on your AD system though - I vaguely remember a really old support call I raised with Atlassian and being asked the same thing and talking me thorugh using "ldifde" on a command line to get them a user record to examine.

Thank you Nic!  I will work with my AD team on this, appreciate your expertise!

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