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We are no longer able to use templates on issues after upgrade to 8.5.1? Anyone seen this issue?

Abe_Roba
Abe_Roba December 23, 2019

We are no longer able to use templates on issues after upgrade to 8.5.1? Anyone seen this issue?  Worked in 7.13 version.  Template plugin seems fine.

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Andrew Morin
Andrew Morin
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December 23, 2019

Can you add a little more detail about what add-on what you are doing with the template yhat is not working?

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Abe_Roba
Abe_Roba December 23, 2019

So if you open an issue and go to More and select a template to use from the drop down, it errors out.

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Andrew Morin
Andrew Morin
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December 23, 2019

So this must be from an add-on? I am running 8.5.1 in our test environment and I don't see any templates in the drop down when viewing an issue. If that is the case I suggest you

1. Uninstall the add-on 

2. Shut down Jira and clear the plugin cache

https://jira.atlassian.com/browse/JRASERVER-27314

3. Reinstall the add-on after you restart. 

There are major changes to the core and Rest API's in the 8.x release and this may solve your issue.

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