WIth OnDemand, can I still use email to create issues?

[James Broude]

Currently, we have it set up so we can send emails to Jira to create issues. In fact we have integrated that functionlaity with our intranet. Will this still be allowed with OnDemand? If so, can you direct me to the documentation?

[Michael Knight]

Hi James,

At the moment this is not possible to do with JIRA OnDemand (documented here). It's a technical limitation of our new hardware platform. We are hoping to get this functionality working in the future. You can track its progress by watching this issue.

[xenmin]

PS: all , this is now possible! Just to let you know.

[Peter Drier]

how, where, ? ? ?

[Felipe Cuozzo]

Peter,

You should be able to create and configure following the steps described here:

https://confluence.atlassian.com/display/JIRA050/Creating+Issues+and+Comments+from+Email

If you ran into trouble feel free to open a Support Request and one of our Support Engineers will be happy to help you on get this setup.

Best Regards,
Felipe Cuozzo
OnDemand Developer

[Jeff Fairchild]

Unfortunately, this feature no longer works with OnDemand:

https://jira.atlassian.com/browse/JRA-30293

[Felipe Cuozzo]

That issue relates only to replies/comments not being properly handled, the feature per se was not removed.

We are still investigating it's causes, and possibly it's not an widespread issue and could be isolated to some customers with specific configuration scenarios.

[Felipe Cuozzo]

We are working on this feature right now, so it will be coming soon, keep your eyes on JST-5649.

[Felipe Cuozzo]

This is now implemented and fully functional on OnDemand, please follow the steps here to configure it: https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

[Peter Drier]

why isn't there single signon for the *.atlassian sites.. :(

[Peter Drier]

And why can't I delete this "answer" after I figured out that it really belonged as a comment to the previous answer.

[Michael Guthrie]

Same here, How does one vote for the feature?

[Michael Knight]

You'll need to create a free accout at https://studio.atlassian.com and then go here and click the 'vote' link on the right.

[Peter Drier]

why isn't there single signon for the *.atlassian sites.. :(

[Michael Guthrie]

I woudl agree, 3 or 4 different logins. One for ondemand, one for support tickets, one for this Answers, ... you'd think SSO would unite them all

[Peter Drier]

Tried to create an account, and it failed spectacularly. Way to go, double fail.

[Adam]

James - I also need this feature. Be sure to vote for it so it gets the attention it needs.