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  • WIth JIRA Issue Collector, can anonymous reporter's name/email be stored in a JIRA field, rather than the Description?

WIth JIRA Issue Collector, can anonymous reporter's name/email be stored in a JIRA field, rather than the Description?

All of our Issue Collectors dump issues into a private (internal only) JIRA project, from which they can be "promoted" to public projects.

One problem we encounter is the following: the Issue Collectors append the name and email address of anonymous reporters (reporters who do not have accounts in our JIRA instance) to the issue Description.

We don't feel that we can make these issues public with the username/email visible in the description (violates our privacy policy). But, stripping this information out would require a manual process or custom (and error prone) script.

Is there a way to configure the Issue Collector to store anonymous reporters' name and email in custom fields? Using custom fields would make this information easier to hide if we want to move the issue to a public project.

1 answer

1 accepted

Hi Kathy,

I posted this answer previously for another question about how to customize Issue Collector to achieve this:

We faced a similar situation where we wanted to make the Name and Email field mandatory. Our work around was to add custom fields for Name and Email and make those mandatory in Issue Collector.

Issue collector does not seem to let you remove the default Name and Email fields. We got around that by hacking the issue collector plugin jar to modify the velocity template lines that display those fields.

The highlighted lines we removed from the velocity template in templates/collector/contactform.vm to get rid of the default Name and Email fields:

After modifying the issue collector jar we reuploaded it from the install new plugin page in JIRA administration.

Fair enough -- I'm not fond of customizing the JAR (we've been updating IssueCollector frequently), but this is a miniscule tweak.

Thanks for the fast reply!

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