Users can't log in (using Delegated LDAP Authentication)

[Kevin Mote]

I'm long-time JIRA user but administrator-newbie.

I have been trying to set up our User Directory with LDAP (I've tried with a synchronized MS Active Directory and also with Delegated LDAP Authentication). But whenever an employee tries to log in using their Active Directory credentials, they get a "Sorry, your username and password are incorrect - please try again" message.

What am I missing here? I thought both of these options meant new users are automatically recognized and added as an active user (as long as they are in the Active Directory).

[Kevin Mote · Accepted solution]

OK, I realized my mistake: On the User Directory properties page, I had to click the "Copy User on Login", AND supply a "Default Group Membership" (which in my case was "jira-users"). After doing this, it worked.