User says Links is not working. The error in the log is not clear as far as what I should fix.

2014-01-27 15:21:08,398 ajp-bio-8009-exec-128 ERROR joeuser 921x14120x2 1cll4b3 100.20.23.23 /plugins/servlet/estreetsoft/dwr/call/plaincall/LinksDWRService.getIssueChildren.dwr [estreetsoft.jira.model.ESSIssue]

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What link is this? Is it an external link in the issue? Or is it the link to an issue? Could you be more specific?

A similar question has been raised in https://answers.atlassian.com/questions/245520/jira-links-hierarchy-plugin-installation-issue(does it relate to the plugin?)

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