User in Project Cannot View Board & Backlog

[Jodi Jones]

I have a user who is assigned to a project.  I've tried every single role and he cannot access the Backlog or Active Sprints.  See the screenshots below.  I've tried everything I know.  Help!

[Marc - Devoteam · Accepted solution]

Hi @Jodi Jones 

Maybe a stupid question, but has the user been granted a Jira License?

Is the user part of a group that is able to access Jira? Default group would be jira-software-users

Or check the filter used on the board and what are the filter shares?

[Jodi Jones]

Somehow he had project access without a license.  That fixed it!

[Harshit Grover]

@Jodi Jones Please check the Board Permission as well as the Filter used in Board weather it is shared with the mentioned user or not. 

Regards,

Harshit Grover

[Carlos Garcia Navarro]

Hi @Jodi Jones ,

Did you try the permission helper to verify if any of the permissions is missing?

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

[Harshit Grover]

Hi @Jodi Jones ,

Check "Manage Sprints" option is your Project's permission scheme weather any role is added there or not. 

Regards,

Harshit Grover

[Jodi Jones]

Administrator is the role there and this user is an Administrator in the project.  

[Kris Dewachter]

Hi @Jodi Jones ,

Have you already tried troubleshooting these steps ?

https://confluence.atlassian.com/jirakb/how-to-get-existing-board-access-in-jira-cloud-1402670138.html

Best regards,

Kris

[Jodi Jones]

I have.  Still nothing is working.